What if the shoes I buy from you don't fit?

[See also our RETURNS POLICY]

First, let me explain what we do to try to ensure that they WILL fit -

IF YOU ARE IN DOUBT OR WORRIED IN ANY WAY ... BEFORE you start to purchase: - to give us your foot measurements - we will then be in a position to advise you which size to order (it will be too late to send measurements and start discussing the size, AFTER an order has been placed).
We do not claim that the shoe size we estimate is guaranteed to fit you - but the more information you can give us, the greater is the chance that your shoes will fit. We rely on customers telling us their shoe size correctly, or measuring their feet accurately if they haven't ordered from us before.

Please Note: Our Sizing policy:

Some shoes are labelled according to different sizing scales, which do not match ours, so, in order to supply shoes which should consistently fit the size ordered, we sometimes need to correct the size originally marked on the sole of the shoe.

But if they don't fit when I get them, what do I do next?

There are many reasons why the shoes someone orders don't fit as they had hoped. To help you understand them, here are a few examples:

  • Just bad luck - they are simply too big or small for your feet - try exchanging them for a different size.
  • The measurements of your feet were not done accurately enough.
  • Ordering a size based on previous experience of buying children's sizes - they are not equivalent size scales.
  • Assuming that "if a 35 in the shops is too big, then a 34 will probably fit" (or similar).
  • Trying them on with bare feet - shoes will stick to your feet, and seem to be too small.
  • Not wearing the appropriate tights or socks which you expect to normally wear in that footwear.
  • Swollen feet - feet tend to be more swollen first thing in the morning, and at the end of the day - midday is best.
  • Different styles fit feet differently, for example, low-cut vamps often seem bigger than high-cut ones.
  • Very high heels tend to force your foot towards the front of the shoe, more than than low heels do, making them loose at the back - you may need a smaller size in very high heels.
  • Toe shapes vary, as fashions change - pointed-toe shoes fit differently from square, or round ones.
  • Harder leather hardly 'gives', or stretches. Some shoes have very soft, flexible leathers, which do 'mould' more.
  • If you have very wide or narrow feet, you need to ask for advice. Some shoe styles are more accommodating than others.
  • Some feet are 'square' at the toes, some 'pointy', others slope from the big toe - a different style or size may help.
  • If you have a high instep, for boots, or shoes with a high front, you may need a bigger size.
  • Bunions, shape variations due to operations, previous ill-fitting shoes, etc., will affect the fit.
  • If you have feet of different sizes and/or widths - a compromise, such as an insole in one shoe, may be necessary.

As you can see, there are many reasons why shoes which you thought should fit - don't. We try very hard to help you to get the right size first time, but occasionally it doesn't work.

If shoes don't quite fit when they arrive, it also helps us if customers explain the nature of any fitting problem on the RETURNS FORM, which is supplied with each order. This way, we get better at sending you the right size as often as we can!

Then you have three options:
  • Send them back, to be exchanged for a pair in a different size
  • Send them back, but choose a different style
  • Send them back for a refund of the purchase price (in each case, you pay the postage to return them and for any replacement pair which we may send you).

[See also our RETURNS POLICY]

Of course, if they do fit - you can jump up and down and shout "Yippeee!"