Buy online - end that search of the high street shops!
We post to UK addresses for just £3 per pair.
We also airmail to EU destinations for £7 per pair.
|About Us Small-shoes.co.uk We aim to supply elegant shoes in the small sizes that the high street shoe shops no longer stock, and we do this in an efficient, professional way, mailing shoes to customers who select them from the display our website and then order them through the online shopping cart. |
Now operated by pretty-small-shoes.com
|Making A Purchase Making a purchase could not be easier. Just browse through the shoes displayed on this website, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.|
|Shipping And Handling Orders for shoes and boots will be sent by Royal Mail within the UK, or Airmail to EU addresses. Shipping charges depend on the type of item and the location for delivery: |
Within the UK:
Shoes £3 per pair
Boots £5 per pair
Small accessories (sent Second Class) a smaller charge, which depends on the item
Shoes (sent Airmail) £7.00 per pair
Boots (sent Airmail) £11.50 per pair
Small accessories (sent Airmail ) a smaller charge, which depends on the item
|Delivery Schedule We will normally post your parcel to you within 2-4 business days of receiving the order, except under rare circumstances, such as a holiday, when it may be a little longer. |
|Back Orders If a particular item you have ordered cannot be supplied, you will be emailed with the option to cancel your order or to choose an alternative.|
|Tax Charges all prices are inclusive of UK VAT.|
|Credit Card Security All credit card numbers are handled only by PayPal, on their very secure server. We never see your credit card details, and they are not held in clear text on any web site. We are also part of the 3D Secure scheme, by which VISA, Mastercard and Maestro cardholders can benefit from extra security by registering their card for 3D Secure.|
|Guarantee You have the right to cancel your order at any time up to 7 working days from the day after receiving your order. You may cancel, in writing, by email, fax or post at the addresses given under the 'Reaching Us' section, below. We guarantee to refund the full purchase price within 30 days of cancellation. Any such unwanted item(s) remain the property of small-shoes.co.uk and must be returned to us at your own expense, unused, in perfect condition and in the original packaging. If they are not returned, we will collect them, and deduct the direct cost from the refund.|
Of course, if a product is faulty or damaged when it reaches you, then we will replace it or give you a full refund of the cost of the item, immediately on its return to us, and also refund any postage cost you have incurred. Refunds will only be made to the original credit/debit card account, or by cheque payable to the signatory of the original cheque.
This guarantee is in addition to your statutory rights as a consumer.
|Reaching Us If you wish to contact us, we prefer you to use email, as we often are not available to answer the phone :|
You may be able to reach us by phone on 0208 455 2548, but if there is no answer, please try again later. Before ringing, please consider that it is our home telephone number, and some times may not be convenient.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy If, for any reason, a pair of shoes is to be returned for exchange or a full refund it must be returned WITHIN 14 DAYS OF RECEIPT, unworn and (in our opinion) in perfect condition and packed carefully in the original packaging so as to avoid any damage. The package must be sent by Royal Mail and a certificate of posting should be obtained (or by Airmail if from the EU).You, the customer, are responsible for the cost of the return postage.|
If they don't fit and you have to send them back to exchange for another size, you will be charged for posting the second pair to you. To reduce the likelihood of this happening, we recommend that you email us the measurements of your feet so that we can send you an estimate of the most likely size of shoes to order, before making your purchase - that way, you will be much less likely to order the wrong size.
Please fill in the RETURNS FORM supplied with the order.
If an item other than shoes is to be returned for a full refund it must be returned, unused and (in our opinion) in perfect condition and packed carefully in the original packaging so as to avoid any damage. The package must be sent by Royal Mail and a certificate of posting should be obtained (or by Airmail if from the EU). You, the customer, are responsible for the cost of the return postage.
Not sure about something?: If you have a question about what size to order, or anything else about our shoes - ring Chris or Janet (SEE CONTACT US PAGE) - weekdays, 9am - 5pm.